Last updated: April 2026
This policy exists to keep the network reliable for everyone on it. Almost nobody needs to think about fair use: if you're using the connection the way a reasonable household or business would, this page never comes up. It's only here for the small number of things that degrade service for other customers.
The short version
Use the connection like a reasonable person and you'll never see this page in anger. It exists to stop a handful of behaviours that break the network for everyone else, and to spell out what happens if they do.Anything you do on our broadband services, or anything done by anyone else using your account, needs to comply with this policy. It sits on top of the broadband terms and conditions, not in place of them.
If something breaches this policy
We try to start with a conversation before anything punitive. Here's the escalation, step by step:
We get in touch
A note with what we've seen, what we need you to stop, and how to sort it. Most issues end here.
We slow things down
If the behaviour carries on, we may restrict your usage or throttle your speeds while we work it out together.
We suspend the service
In cases we can't resolve another way, we may suspend or terminate the service with or without notice.
Unacceptable use
The following uses of our broadband services aren't permitted. Each has a short label so you can skim, but the substance is the full wording underneath:
- Illegal activity. Fraudulent, unlawful, criminal or otherwise illegal activities.
- Offensive content. Sending, receiving, publishing, posting, distributing, uploading or downloading any material that is illegal, offensive, abusive or indecent.
- Excessive use. Continually excessive use, for example by sending or downloading very large files, or using peer-to-peer file sharing software in a way that disrupts the network.
- Damaging material. Knowingly or carelessly creating, transmitting, storing, publishing or uploading any electronic material which is known or likely to cause damage to or destroy computer software, hardware or equipment owned by either Duplia or any other customer or person.
- Network disruption. Anything that may disrupt or interfere with our network or broadband services.
- Sharing or reselling. Granting access to the Duplia broadband service to others not located at the premises at which the account is connected, or, in any way, reselling the broadband service to third parties.
Network security
Keep your sign-in details and WiFi credentials to yourself. Anyone who uses them counts as you as far as the account is concerned, so it's worth being careful about who you share them with.
That means you're responsible for:
- Any information you provide about your equipment, hardware, software or systems that connect to the network.
- Any security details you share with third parties.
- Any improper use of the network made possible by those details, including attempts to reach parts of the service you don't have access to.
- Any usage made by anyone you share the connection with. All of it is attributed to your account.
Your account, your household
You're responsible for everyone who uses your connection. That's straightforward to say and trickier to police in a real household, so we treat it pragmatically: we won't assume bad intent, but the account holder ultimately carries responsibility for what happens through it. Concretely that means:
- Every use of the service through your account counts as use by you, whether you were aware of it or not. You also agree that Duplia isn't responsible for whatever happens on your account.
- You decide what's appropriate for anyone else in your household or premises, including children and employees, to access through our service.
Questions about this policy?
If anything here isn't clear, or you've had a note from us that you'd like to talk through, get in touch via the contact page or email contact@duplia.com.