Refer-a-Neighbour Terms

Last updated: April 2026

Tell a neighbour about Duplia, they sign up, and once they've been connected for 30 days you both get £40. These are the small print details that sit behind that.

Who can take part

• Referrer. You need to be a current Duplia broadband customer with an active service and an account in good standing at the time of referral and at the time the reward is paid out.
• New customer. The person you refer must not already be a Duplia broadband customer at the same address, and must be signing up for service at a different premises to yours.
• Households. Members of the same household as the referrer can't be referred. The programme is built for word-of-mouth between neighbours and friends, not internal sign-ups.

How to refer

Tell us before they sign up. The simplest route is to have your neighbour mention your name or the email on your Duplia account when they get in touch with us, or drop us a note in advance via the contact page with the address they'll be signing up at. We need to be able to link the new sign-up to your account for the reward to qualify.

What you get

• £40 each. Both you and the new customer get £40 once the qualifying period has passed.
• Your choice of payout. Each of you can independently pick an Amazon.co.uk gift voucher or credit applied to your Duplia account against future bills.
• Not redeemable for cash.The reward can't be exchanged for cash or transferred to another account.

The 30-day qualifying period

The reward is released once the new customer has been connected and paying for Duplia broadband for at least 30 days from the date their service goes live. If the new customer cancels, downgrades to a non-broadband product, or doesn't complete install in that window, the referral doesn't qualify and no reward is paid.

Fairness and abuse

The programme runs on trust and is meant for genuine word-of-mouth recommendations. We may withhold or reverse rewards where we reasonably believe a referral is fraudulent, automated, or designed to game the programme: for example, self-referrals through a different name, fake accounts, or coordinated mass sign-ups that don't reflect actual customers using the service.

Limits and changes

• We may change, pause or end the programme at any time. Pending qualified referrals at the moment the programme changes will be honoured under the terms in force when the referral was made.
• We may set a sensible cap on the number of rewards a single customer can earn in a rolling 12-month period if we need to.
• These terms sit alongside the broadband terms and conditions. Where the two overlap, the broadband terms govern the underlying service and these terms govern the reward.

Questions about a referral?

If you're not sure whether a referral has been logged against your account, or you're waiting on a reward you think should have landed, get in touch via the contact page or email contact@duplia.com.